Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange.
Contact us at cantiqliving@shaw.ca, if you are not satisfied with your purchase. Ship the Cantiq Living goods within 7 days upon receiving the product to:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Refunds
Upon return, all goods will be inspected. Original shipping and handling charges are not refundable and the customer is responsible for any return shipping and pickup fees that may apply. Items accompanied by their sales receipt will be refunded back to the original method of payment.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to:
Cantiq Living, #180-1991 Savage Rd.,
Richmond, B.C., V6V 0A4, Canada..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at cantiqliving@shaw.ca for questions related to refunds and returns.